Refund & CancellationPolicy
We aim to keep our booking, cancellation, and refund process transparent and straightforward. Please review the information below before making changes to your travel plans.
Transparent Terms
Clear booking conditions
Refund Process
Subject to booking terms
Customer Support
Assistance when you need it
Refund & Cancellation Policy
Yatra Tempo Traveller operates as a part of Chiku Mobility India Private Limited.
Any bookings, trips, or reservations made through Yatra Tempo Traveller are subject to the applicable refund and cancellation policies of the parent organization.
We aim to provide transparent and fair procedures concerning booking cancellations, travel-date changes, refund requests, and related booking adjustments.
Because booking systems and policies may be updated from time to time, customers should refer to the applicable terms communicated for their booking and the current policies published by our parent organization.
Cancelling Your Booking
Travel plans can change. If you need to cancel your tempo traveller booking, please contact our support team as early as possible and provide your booking details.
Submit Cancellation Request
Contact our team with your booking reference, registered phone number, journey date, and cancellation request.
Booking Verification
Our team will verify your booking and review the cancellation terms applicable to your reservation.
Cancellation Charges
Any applicable cancellation charges will be determined according to the terms applicable to your booking.
Refund Eligibility
If your booking qualifies for a refund, the eligible amount will be processed according to the applicable refund terms.
Refund Eligibility & Processing
Refund eligibility depends on the terms associated with the specific booking. Factors such as cancellation timing, booking type, travel date, vehicle availability, and applicable booking conditions may affect the refund.
Where a refund is approved, the eligible amount will be processed according to the applicable refund procedure and payment method.
The time required for a refund to appear in the customer's account may vary depending on the payment provider, bank, or financial institution involved.
Request
Submit your cancellation or refund request with the relevant booking details.
Review
Our team reviews the booking and determines eligibility according to the applicable terms.
Processing
Approved refunds are processed through the applicable payment channel.
Changing Your Travel Date
If your travel plans change but you still wish to use the service, contact our team to discuss whether your booking can be moved to another date.
Date changes are subject to vehicle availability and the terms applicable to the original booking. Additional charges or fare differences may apply where applicable.
We recommend requesting a date change as early as possible to improve the possibility of accommodating your preferred new travel date.
No-Show & Late Cancellation
If a customer does not use the booked service without providing an appropriate cancellation request, the booking may be treated as a no-show according to the applicable booking terms.
Late cancellation and no-show situations may have different refund or cancellation conditions. Customers should contact our support team as soon as possible if they are unable to travel.
If We Need to Cancel Your Booking
In the unlikely event that Yatra Tempo Traveller is unable to provide the booked service because of operational, vehicle, safety, availability, or other unavoidable circumstances, our team will communicate with the customer and provide the applicable resolution according to the booking terms and parent-company policies.
Before Cancelling Your Booking
Cancellation and refund conditions may vary by booking.
The terms communicated at the time of booking may apply to your reservation.
Refund eligibility should be confirmed with our support team before assuming that a payment is refundable.
Customers should retain their booking confirmation and cancellation acknowledgement.
Refund processing times may vary depending on the payment provider or bank.
The latest policies published by our parent organization should be considered for the most current applicable terms.
Chiku Mobility India Private Limited
Yatra Tempo Traveller operates as a part of Chiku Mobility India Private Limited. For the most accurate and up-to-date organizational refund, cancellation, terms, and related policies, please refer to the parent organization's website.
Visit Parent WebsiteHave a Refund or Cancellation Question?
Contact our support team with your booking details. We can help you understand the applicable cancellation and refund process for your reservation.