Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Yatra Tempo Traveller collects, uses, protects, and manages information when you use our website and services.
Data Protection
Responsible information handling
Customer Privacy
Respecting your information
Secure Practices
Reasonable security measures
Your Privacy Matters
This Privacy Policy explains how Yatra Tempo Traveller, a part of Chiku Mobility India Private Limited, handles information collected through our website, booking forms, communication channels, and related services.
By accessing or using our website and services, you acknowledge that information may be collected and used as described in this Privacy Policy.
We encourage customers to read this policy carefully. If you do not agree with any part of this policy, please contact us before providing personal information or using our services.
Information We May Collect
Depending on how you interact with our website and services, we may collect information that you voluntarily provide to us.
Contact Information
Name, phone number, email address, and other contact details provided when making an enquiry or booking.
Travel Information
Pickup location, destination, travel date, pickup time, vehicle requirements, passenger information, and related journey details.
Booking Information
Details associated with your booking, enquiry, cancellation request, payment status, or customer support request.
Communication Information
Information you provide when contacting us through phone, email, WhatsApp, website forms, or other communication channels.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website infrastructure or services used to operate the website.
This may include information such as browser type, device information, approximate location, IP address, pages visited, referring pages, and general website usage information.
Such information may be used for website security, troubleshooting, performance monitoring, analytics, and improving the overall user experience.
How We Use Your Information
Information collected from customers may be used for legitimate business and service-related purposes, including:
Responding to enquiries and customer requests.
Processing and managing tempo traveller bookings.
Confirming travel details and communicating booking information.
Providing customer support and resolving service-related issues.
Processing cancellation, refund, or booking modification requests.
Improving our website, services, and customer experience.
Maintaining website security and preventing misuse or unauthorized activity.
Complying with applicable legal, regulatory, or lawful requirements.
Cookies & Similar Technologies
Our website may use cookies or similar technologies to support website functionality, remember certain preferences, improve performance, and understand how visitors interact with the website.
Cookies may also be used by third-party services integrated into the website for purposes such as analytics or other functionality.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
When Information May Be Shared
We do not intend to sell customers' personal information as a commercial product.
Information may be shared with service providers, business partners, technology providers, payment-related providers, or other parties where reasonably necessary to provide, administer, secure, or improve our services.
Information may also be disclosed where required by law, regulation, legal process, court order, or to protect the rights, safety, and security of our customers, business, or website.
Payment Information
Where online or digital payment facilities are provided, payment transactions may be processed through applicable payment service providers.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Customers should avoid sharing sensitive payment credentials, passwords, PINs, or one-time passwords with anyone claiming to represent Yatra Tempo Traveller.
Protecting Your Information
We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure. Customers should therefore use reasonable caution when sharing information online.
How Long We Keep Information
Personal information may be retained for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with applicable legal requirements, and fulfill legitimate business purposes.
The retention period may vary depending on the type of information and the purpose for which it was collected.
Third-Party Links & Services
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, content, or policies of external websites. Customers should review the privacy policy of any third-party website before providing personal information.
Your Privacy Choices
You may contact us to ask about personal information associated with your enquiry or booking.
You may request correction of information that you believe is inaccurate or incomplete.
You may contact us regarding questions or concerns about how your information is handled.
Where applicable, you may request that certain information no longer be used, subject to legal and legitimate business requirements.
Information Relating to Children
Our website and services are intended for customers who are able to make travel enquiries and bookings. We do not knowingly request unnecessary personal information directly from children. If you believe that a child has provided personal information through our website without appropriate authorization, please contact us so that we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices, or applicable requirements.
Any updated version will be published on this page with the revised date. We encourage customers to periodically review this page for the latest information.
Questions About Your Privacy?
If you have questions about this Privacy Policy or how your information is handled, please contact our support team.